Platinum Christmas Experience 2024

Non refundable, please see our FAQ for full details. This can only be purchased when making your booking,

If you wish to link your booking to another booking at an adjacent time please add the Order number in the field below.
This must be a Platinum Experience Booking.
No more than 2 Bookings can be linked together.


17th November is a practise day. Booking slots are reduced by £20 per booking. By booking on this day you understand and accept things may go wrong and we will ask for a review and feedback after the event

We are so excited to share our Christmas Experience which has been re-worked so it’s even more magical than ever before!

After checking in, your child wil lbe allocated a ticket to gain access to the Santa Express. It is straight into the improved Elf workshop where Mother Christmas will help your children complete their arts and crafts. This year we have a fabulous ”Seasonal Build a Bear” which of course they can take home as a memento of your visit to us. During their time in the Workshop, the children can also see if their name is in the Good Book. It is interactive this year and will create lots of excitement.

During your time in the Elf Workshop there may be an opportunity to see Trixie Elf, what will that cheeky elf be doing this year?

And, when you are finished it’s on to the Winter Wonderland, offering all the winter thrills that children love whilst in a warm and dry environment. This year you will have your own personal Winter Wonderland, plenty of time and space to have a full-on snowball fight. Plenty of photo opportunities, throwing snowballs at the grown-ups, and seeing how high you can get our ice cubes. Our snow rooms are so much fun, full of our magical snow where is not cold and it is not wet.

And then it is in to our Games room. Can you knock down the Grinch in the Bowling Alley, find your Elf Name and have a game of Play your Cards Right with one of our fabulous elves. Our charity Wishing Well will also be set up in this area, last year we raised over £700 for Phoenix Ward, the Paediatric ward at Broomfield Hospital. We would love to beat that this year, so please bring some loose change to pop in.

Our special Santa’s Train will continue your little ones Christmas adventure towards Father Christmas. Please Note: The train is for children only (unless you have a young child, or a child who needs additional assitance who will need to have an adult with them). The train is not suitable for wheelchairs. Other members of your party can walk down the path taking fantastic pictures and videos of their journey on The Santa Express.

After their exciting train ride, the children can then find their very own letter written by Santa to them (please see our FAQ’s as this is being done a little differently this year).

What could be even more exciting than a magical elevator ride to The North Pole? Imagine seeing their excited faces as the elevator flies through the skies towards The North Pole.

And then it is time to see the big man himself for a personalised chat. During the check out process we will ask for basic information, with more detailed information requested nearer to the date of your visit. Please read the FAQ’s which will explain in full detail the process of this and what we use the information for and how it will be displayed.

Our Green screen has been improved so your children can go on a magical sleigh ride in an actual sleigh, hold on tight, it is going to be very exciting…

Can you beat our elf to how many penguins you can hit with your snowballs? A great game the entire family can join in with. And then it is on to try and grab as much of Santa’s cash that you can. Each full paying child will have their own Santa note to take in to the shop or take it home as a memento. You can use 1 Santa Note, worth 50p, per transaction on anything in the shop (not the kiosk). Please Note: This note cannot be exchanged for monetary value and no change will be given.

A trip then to the Elf Post Office. This year your child can choose which present they want, as part of reducing our carbon footprint, we have opted not to wrap the children’s presents. This gives them a fantastic opportunity to choose which present they would like to take home with them.

And finish off your visit to us in our wonderful Corridor of Light, set up this year to allow your entire family group to have a lovely photo.

There is so much more to this year’s festive experience be prepared for some amazing surprises that the entire family can enjoy. This year’s visit should take you about 60 minutes to complete.

Some important information about your visit – please read all of our FAQ‘s which will answer the majority of your questions about your visit.

This year, you will be able to purchase hard copies of the photographs taken during your festive visit, but we are also offering you the chance to buy these photos on a Santa USB stick for a reduced price. You can also pre-purchase a USB Santa stick during the checkout section for a reduced price, saving £10 on the price you would pay on the day. The Santa USB stick will include all the photos taken by us.

During the checkout process you will also be able to upgrade to a premium Elf pack which will include a personalised golden ticket, see our FAQ’s to find out what else your child will receive in this pack. (Available until 4th November 2024)

You will receive an order confirmation via email. This email will give you all the information you will need about your child’s Santa letter. You can find out more about this in our FAQ’s, Please make sure that [email protected] is not blocked as lots of people end up with our important emails in their junk folder.

There is a limit of 6 people per family booking. This is the maximum amount of people we can have in the grotto. All people on the same booking will need to go in to see Santa together. If you want to see him individually you will need to make 2, or more bookings. If you have a larger family group, you will need to book 2 timeslots (if the same time is not available an adjacent timeslot will be fine). You can link the second booking once it has been made to the first one. You must turn up, in your complete family group at the earliest time slot.

As, in previous years we suggest you wear flat shoes, so you can join in with the fun and bring a bag to collect the items your children will collect on their magical journey with us.

You will be outside for a short period, so we recommend that you dress according to the weather, including wellies if it is wet.

Baby buggies are welcome, but we ask you not to bring wide double buggies due to size restrictions in certain areas.

Our car parking is limited, your booking includes one car park slot. If you wish to purchase more you can at checkout. Father Christmas needs some space to park his sleigh, our Transport Elves are there to help you.

Please do not arrive more than 20 minutes before your timed visit as you may be asked to come back. You can purchase refreshments while you are waiting for your exciting adventure to start.
Please Note: you must finish all refreshments before you enter our Winter Wonderland areas.

We recommend that you ‘like and follow’ us on Facebook and our other Social Media accounts as this is where we will update customers in the lead up, and on the day of your visit, if there are any traffic issues etc.

Included in our 2024 Christmas Experience:

 Option to upgrade to a Deluxe Elf Pack
 Arts and Crafts with Mother Christmas
 Your own Winter Wonderland Section
 Santa’s Train
Personal letter from Santa to every full paying child (not baby ticket)
 Personal family visit to Father Christmas
 Present from The Elf Post Office
 Favourite Christmas Characters
 Lots of fun, and interactive games throughout



There are no reviews yet.

Be the first to review “Platinum Christmas Experience 2024”

Your email address will not be published. Required fields are marked *

You may also like…