FREQUENTLY ASKED QUESTIONS

Smithfield’s Nurseries, Woodham Road, Battlesbridge, SS117QW. There is a map at the bottom of this page to help you

The entire area is covered but not warm, so we advise you dress according to the weather

Father Christmas cannot wait to chat to your little one in his wonderful grotto

The area is mainly on one level, please mention to a car parking attendant that you have a wheelchair and they will get you to a parking slot nearer the entrance.

We have unisex toilet facilities (with baby changing) and also a disabled toilet on site.

This year’s event is set up so that as you journey through our magical kingdom, you will only be with your booking group and will be completely personal. You will pass various seasonal scenes seeing our fantastic characters, all helping to build on the excitement, and magic, of Christmas. We will have hand santisers along the route for you to use. Government guidelines may change regarding face masks etc. and we will update our Facebook page with all the relevant information that you will need.

This event is inclusive for all. As you will proceed through The Party Kingdom with only the people in your booking, most children do not get overwhelmed by the Experience, and our characters will adapt to suit.

That’s fine, you can book as many children as you need to for a video call. Tickets are charged per child.

The magic snow is only available in our main experience.

To be honest, you have a few options. A full ticket will allow the baby to have a gift from the elves in the Elf Workshop, a gift from Santa from the Elf Post Office, a magic wish from the wish elf, and snowballs to play with in the Winter Wonderland.
A baby ticket will only include a gift from Santa in the Post Office. Baby tickets can only be purchased when accompanying a full paying child on the same booking.
A baby under 3 months can go free of charge but will not get any extras.

At The Party kingdom we aim to create as much magic as we can for the children who visit us. This year we are asking you to bring a Santa Letter with you for each child you bring to the Experience. It  is VERY important that the children do not know that you are bringing this letter to the Experience.

If you are bringing a very young child to the event, you may decide not to worry about this, or you could do it for them. The letter needs to be easily recognisable, with stickers, drawings etc. so that your child can easily recognise it as their own. Do not worry, we will send you out an email giving you all the details about how we will be creating the magic with the Santa letters once we have received your booking.

It is not possible to add additional people to your booking once it has been completed.

If you want to go around with another group, you will need to book adjacent booking slots. You will also need to go in to see Father Christmas together as one booking. If you do not want anyone else present during your visit to Santa, you will need to go around the experience individually.

We accept cash, and card.

Once the booking has been processed we are unable to change the date, or refund you.

You can sell your tickets privately. Any changes must be notified to us, in writing, within 14 days of the date of the visit. We cannot make any changes after this date. The tickets can still be sold by yourself but the details we have will remain the same.

Any changes to your details must be made at least 14 days prior to your visit to us. Any changes must be made by email to [email protected]

Assistant dogs are permitted in the experience, no other pets are allowed.

This event is completely inclusive for all children, and adults

We encourage all of our visitors to use the toilet facilities before they commence on their journey through The Party Kingdom as we operate a ‘one way’ route, to enable good social distancing for everyone.

You can take your own photos all the way around the experience.

We have an independent company that are taking official photos in the grotto. Once you have had your magical visit, you can view the photos and decide if you wish to purchase them.

We have hard standing parking on site, but it is limited so please try and attend the Experience in as few as cars as possible.

Please park, and make your way to the entrance, 5 minutes before your ticket time (unless a parking attendant advises different)

This will depend on Government guidelines at the time of your visit. Please ‘like, and follow’ our Facebook page where we will update any changes in Government’s policy

All adults have to attend this event with a child.

We do ask a lot of information about the children you are bringing to the Experience. Depending  which event you have booked, will depend on what pieces of information we use to make your experience the best it can be. As a minimum, we need your child’s name and age, the rest is optional.

Adult tickets can be purchased for children aged 13, and over, if they are on a booking that includes at least 1 full paying child, and 1 adult over the age of 18. The 13 plus child would not receive a present etc. If they do require the present, please purchase a child’s ticket.

If the Christmas Experience has to close, due to a change in Government guidelines, we will issue you a credit note, for the total value of your booking, to use against our event in 2022.

If the Christmas Experience remains open, and you are unable to attend, we will allow you to sell your tickets privately. The new people attending will have to use the details that were on the original booking, if this change is within 3 weeks of the booking date.  No other options will be available