FAQs
Here you will find our most frequently asked questions, if you can’t find the information you need below then please feel free to contact us.
I booked the Reindeer or Snowman Experience before, but cannot seem to find it?
This year we are running the Elf Package only. We have listened to feedback from our customers and believe that the all new Elf Package includes the best from all packages to give an altogether better experience and reduce waiting times.
What is the Elf Package?
The Elf package starts with eveyone watching a short, Christmas style show (oh no it doesn’t, oh yes it does!)to get you all in to the Christmas spirit.
After the show, the children are split off in to small groups. In these smaller groups they will enjoy the rest of the experience, including helping the elves make toys in the workshop.
The Owl Keeper will explain how the magical owls update Father Christmas on who is on the good (and bad) list, and visit the Elf Post Office to see how the elves sort all the children’s letters and finding their own quality Christmas present.
In your own Family group, you will visit Father Christmas in his wonderful grotto for a personal chat in our Christmas Village.
Winter Wonderland is where the children can have a snowball fight with the elves, if they want, or just enjoy making snow angels in Winter Wonderland.
This experience lasts approximately 90 minutes.
What do the children take home with them?
The children will take home a nutcracker, that they have helped to decorate in the Elf Workshop, they will also help to make their own magical reindeer food.
You will be given a brown bag to put these items in for the rest of your experience. You will also collect a family photograph (1 photograph per booking, additional copies can be purchased on the day) and a quality Christmas present
Why are you asking for personal information regarding my child?
We ask for some information about each child as this information is given to Father Christmas so he knows all about your child, which will help to make your visit even more magical. This information is given to Father Christmas in advance of your visit so changes are unable to be made within 14 days of your visit.
Is there wheelchair accessability?
Although the entire area has a few little changes of height, all areas are accessible. Please let us know in advance if you are bringing a wheelchair, or have additional needs, so we can make sure we are able to make sure you have the best experience.
I have a young baby, can I bring her along with my full paying child?
Children under the age of 14 months (on the day of the visit are free) when accompanying a full paying child. If you want to join in with the picture and have a baby present, you can book a baby ticket for £7.00, this needs to be done when you are in the process of booking your child in. Baby tickets do not include the arts and crafts.
If you want to bring a baby, and you are not bringing any other full paying children, you will need to book them in as a child ticket.
If we have to close the Experience, due to unforeseen circumstances beyond our control, we will give you a coupon code to use to book the following year's Experience.
Our premises is located at this address:
Smithfields Nursery,
(Opposite the start of Rectory Lane - where the old venue was)
Battlesbridge
Wickford
Essex
SS11 7QR
The Christmas Experience is a covered event but you will need to dress warmly. There is no need to wear wellingtons but we do advise comfortable shoes as there may be some changes of levels.
Open events are not applicable for a refund for whatever reason
The full price of your event is payable on booking, we only take bookings, and payments, via our online booking portal
We have a lot of experience dealing with many food allergies, please complete the relevant section on the booking form so we are aware of any dietary needs.
Food is included in some of our children’s events, please check each individual description to see what is included in the price.
Although The Party Kingdom is not entirely on 1 level, all areas are accessible with assistance, and we have disabled toilets. Please advise us of any special requirements that you may need.
The Party Kingdom has developed a range of events to suit children up to the age of 11. Please look at the description of each event to see if will suit your child.
Children 12 years, and over, can attend the Christmas Experience on an adult ticket but this does not include any arts and crafts, or presents. Each full paying child has 1 free adult ticket included in the price, and can book an additional 2 adults, at the time of the booking.
All children attending the Christmas Experience must have a full price child's ticket.
Babies, 14 months and under, are free. A baby ticket can be purchased if you wish the baby to have a present and join in your photo.
We use the information you give us to make your event the best possible experience for you, and your children. We never pass your details to a 3rd party.
We have taken all the best bits from previous packages and put them altogether in this fabulous 2020 Christmas Experience.
The Christmas Experience 2020 is full of atmosphere, and still personal for your family group. Father Christmas will have a personal chat with you in his fantastic grotto and there are added extras from previous experiences
Without giving any surprises away, your child’s Santa letter wil be a part of this year’s Christmas Experience to help create even more magical memories. Please make sure that their name is clearly printed on the top and it is has some distinguishing features, such as a sticker, coloured paper etc...
Pay for your event on-line using our online payment facility, which is 100% secure. Additional extras on the day can be paid by cash, or card (not American Express)
If you are bringing a full paying child, you can bring a baby, 14 months and under free of charge. If you want the baby to have a present from Father Christmas, and join in with your family photo, there is a charge of £7.00 per baby. You can add a Baby ticket when you book online. Baby tickets do not include the arts and crafts.
If you are not bringing any other children, a baby, no matter what age, will be charged as a child ticket.