FAQs

Here you will find our most frequently asked questions, if you can’t find the information you need below then please feel free to contact us.

What’s the best way to contact you?
The quickest way to get a response to your question is to message us on our Facebook page (just search The Party Kingdom on Facebook)

You can email us at [email protected]

Or ring 01245 327787 (10 – 5pm Monday to Friday)

During busy times (such as our Christmas Grotto) you may not get a reply straight away but we will do our upmost to respond to you ASAP

Whereabouts are you located?
Smithfields Nursery,
(Opposite the start of Rectory Lane – where the old venue was)
Find us at Smithfields Nursery, Woodham Road, Battlesbridge, SS11 7QW

Is there Carparking?
There is car parking, and it is in a one way system. Please follow the arrows and find a suitable place to park. Only walk towards the entrance 5 minutes before the start time of your experience, or if a member of our team asks you to leave your vehicle.

Is your Christmas event indoor?
The Christmas Experience is a covered event but you will need to dress warmly. There is no need to wear wellingtons but we do advise comfortable shoes as there may be some changes of levels.

Are there toilets?
Yes, there are 7 unisex toilets on site, 2 with baby changing facilities. There is also a disabled toilet on the ground level.
We do ask you to make sure any children with you go to the toilet before entering the experience, as you will not be able to get to them, once you start.

Who can attend on a family ticket?

Our 2020 Christmas Experience has been re-designed to cater for Social Distancing to keep your family, and our team of happy helpers safe. This year we are only selling a Family Ticket.

A Family Ticket is for a maximum of 4 people and includes up to 2 children and 2 adults. An adult bringing just one child will still need to purchase a family ticket but could link up with another small family that they are happy to go round as one group.

A baby ticket (14 months & under) can be purchased for £7.50 – this will include a present for the baby, but not the gift from the Workshop, or any snowballs

Additional child tickets, for children 15 months upwards (up to a maximum of 5 in total on each booking) can be added on booking (and not afterwards, or on the day) for £15.00 per child

Additional Adult Tickets (up to a maximum of 6 in total on each booking) can be added on booking (and not afterwards, or on the day) for £5.00 per adult

Do you cater for disabilities?
Although The Party Kingdom is not entirely on 1 level, all areas are accessible with assistance, and we have disabled toilets. Please advise us of any special requirements that you may need. Many of our elves know a little sign language, so please make a note on your booking form so we can make sure you have the best visit possible.

What ages do you cater for?
The Party Kingdom has developed a range of events to suit children up to the age of 11. Please look at the description of each event to see if will suit your child.

Babies, 14 months and under, are free. A baby ticket can be purchased if you wish the baby to have a present (does not include any arts & crafts, or snowballs)

I would like to bring my baby to the Christmas Experience,is this possible?
If you are bringing a full paying child, you can bring a baby, 14 months and under free of charge. If you want the baby to have a present from Father Christmas, there is a charge of £7.50 per baby. You can add a Baby ticket when you book online during the booking process. Baby tickets do not include the workshop gift, or any snowballs.

You can include up to 4 people (at least 1 adult) on a family ticket, so if you are bringing 2 adults, 1 child, and 1 baby, than the baby will be included on the family ticket.

If you are not bringing any other children, a baby, no matter what age, will be charged as a child ticket.

I would like to book a video message with Father Christmas but would like to add more children on, is this possible?
Each video message is for a family group, with up to a maximum of 3 children. You can add more children on to the same message for £5.00 per child

Do you supply food?
Food is included in some of our children’s events, please check each individual description to see what is included in the price.

Do you cater for food allergies?
We have a lot of experience dealing with many food allergies, please complete the relevant section on the booking form so we are aware of any dietary needs.

What payment options do you have?
Pay for your event on-line using our online payment facility, which is 100% secure. Additional extras on the day can be paid by contactless card payment only

Do I need to pay a deposit?
The full price of your event is payable on booking, we only take bookings, and payments, via our secure, online booking portal

I cannot see the Christmas package that I have previously booked?
Due to Social Distancing, our 2020 Christmas Experience has been changed so that your family are still able to see Father Christmas, and his team of happy helpers, and remain safe. Please read the full experience description on the product page.

You do seem to ask quite a lot of information during the booking process, why is this?
We use the information you give us to make your event the best possible experience for you, and your children. We never pass your details to a 3rd party.

How can I cancel my booking?
Open events are not applicable for a refund for whatever reason. Bookings are also not transferable.

What will happen if the event has to close due to unforeseen circumstances?
If we have to close the Experience, due to unforeseen circumstances beyond our control, we will give you a coupon code to use to book the following year’s Experience.