FAQs
Here you will find our most frequently asked questions, if you cant find the information you need below then please feel free to contact us.
Our premises is located at this address:
Unit 1 Rectory Lane
Battlesbridge
Wickford
Essex
SS11 7QR
Please either call us on 01245 327156 or email us. We are constantly adding new themes to our range so we may be in the process of developing that party theme.
Open events are not applicable for a refund. If you cancel a ‘create your own’ event at least 7 days before your event you will be given a 50% refund, if you cancel within 6 days of your event, no refund will be given. In the event of the birthday boy or girl being taken ill on the day of the party, we will re-schedule.
All of our staff have been screened by the DBS (used to be known as CRB) and the majority have Paediatric First Aid qualifications. All children’s play is controlled by NVQ Level 3 Nursery Practitioner. Risk assessments are carried out before every event.
The full price of your event is payable on booking.
We have a lot of experience dealing with many food allergies, please complete the relevant section on the booking form so we are aware of any dietary needs.
Food is included in all children’s party events,(you can choose from basic or deluxe food) and in some of our event experiences, please check each individual description to see what is included in the price.
Although The Party Kingdom is not entirely on 1 level, all areas are accessible with assistance, and we have disabled toilets. Please advise us of any special requirements that you may need.
The Party Kingdom has developed a range of events (and party packages) to suit children from the age of 4 up to the age of 12. Each event will give you our recommended age range, with some events more suited for younger children, and others for older children.
We use the information you give us to make your event the best possible experience for you, and your children. We never pass your details to a 3rd party.
Party bags are available at extra cost, please complete the booking form and tick this box (there are basic and deluxe options to choose from)
Some of our ‘Open Events’ have bronze, silver and gold packages. If you click on the package icon, it will expand out to advise exactly what is included, with the gold package being the premium experience.
To be honest, after completing the booking form, and making payment, the answer is no, we will do everything apart from sending your invitations!
Pay for your event on-line using Paypal, even if you do not have a Paypal account you can use your credit or debit card. This is 100% secure, or ring us and we can take your card payment over the telephone.
We can take your booking in the shop, and subsequent payment (cash or card only)
Each package will give you a list of what is included in the total price, just click the ‘show more’ button to get more information. You will be given the opportunity to add on extras, if they are available