FAQs
Here you will find our most frequently asked questions, if you can’t find the information you need below then please feel free to contact us.
I booked the Reindeer or Snowman Experience before, but cannot seem to find it?
This year we are running the Elf Package only. We have listened to feedback from our customers and believe that the all new Elf Package includes the best from all packages to give an altogether better experience and reduce waiting times.
What is the Elf Package?
The Elf package starts with eveyone watching a short, panto style show (oh no it doesn’t, oh yes it does!)to get you all in to the Christmas spirit.
After the show, the children are split off in to small groups. In these smaller groups they will enjoy the rest of the experience, including helping the elves make toys in the workshop, seeing Mrs Claus, who will read the children one of our unique Christmas stories, and then later, watch the story come to life with a touch of magic.
The Owl Keeper will explain how the magical owls update Father Christmas on who is on the good (and bad) list, and visit the Elf Post Office to see how the elves sort all the children’s letters and finding their own quality Christmas present.
In your own Family group, you will visit Father Christmas in his wonderful grotto for a personal chat, and a family photo.
Winter Wonderland is where the children can have a snowball fight with the elves, if they want, or just enjoy making snow angels in Winter Wonderland.
This experience lasts approximately 90 minutes.
What do the children take home with them?
The children will take home a decorated Santa drink bottle and a Reindeer stuffed toy, that they have helped to make in the Elf Workshop. You will be given a brown bag to put these items in for the rest of your experience. You will also collect a family photograph (1 photograph per booking, additional copies can be purchased on the day), at the same time, you will be given a copy of Santa’s Sleigh Flying License (this follows on from the story in the Panto show). The idea is that The Sleigh Flying License is dropped on the floor near where you leave their Christmas Eve presents, so it looks as if Santa has dropped his Sleigh flying license when leaving the presents. This will help to keep the Christmas magic going throughout Christmas day. Please keep the Sleigh Flying License a secret from your children until Christmas morning.
Why are you asking for personal information regarding my child?
We ask for some information about each child as this information is given to Father Christmas so he knows all about your child, which will help to make your visit even more magical. This information is given to Father Christmas in advance of your visit so changes are unable to be made within 14 days of your visit.
Is there wheelchair accessability?
This event is in an area that does have various levels, but all areas are accessible but some help may be needed. Please let us know in advance if you are bringing a wheelchair
I have a young baby, can I bring her along with my full paying child?
Children under the age of 14 months (on the day of the visit are free) when accompanying a full paying child. If you want to join in with the picture and have a baby present, you can book a baby ticket for £7.00, this needs to be done when you are in the process of booking your child in. Baby tickets do not include the arts and craft the children do.
If you want to bring a baby and you are not bringing any more full paying children, you wil need to book them in as a child ticket.
Our premises is located at this address:
Smithfields Nursery, some events are at Meadow Croft Garden Centre, please check each event for its location
(Opposite the bottom of Rectory Lane - where the old venue was)
Battlesbridge
Wickford
Essex
SS11 7QR
The Christmas Experience is a covered event but you will need to dress warmly. There is no need to wear wellingtons but we do advise comfortable shoes as there may be some changes of levels.
Open events are not applicable for a refund for whatever reason
The full price of your event is payable on booking, we only take bookings, and payments, via our online booking portal
We have a lot of experience dealing with many food allergies, please complete the relevant section on the booking form so we are aware of any dietary needs.
Food is included in some of our children’s events, please check each individual description to see what is included in the price.
Although The Party Kingdom is not entirely on 1 level, all areas are accessible with assistance, and we have disabled toilets. Please advise us of any special requirements that you may need.
The Party Kingdom has developed a range of events to suit children up to the age of 12. Please look at the description of each event to see if will suit your child
We use the information you give us to make your event the best possible experience for you, and your children. We never pass your details to a 3rd party.
We have taken all the best bits from previous packages and put them altogether in this fabulous 2019 Christmas Experience.
The Christmas Experience 2019 is full of atmosphere, and still personal for your family group. Father Christmas will have a personal chat with you in his fantastic grotto and there are added extras from previous experiences
Without giving any surprises away, your child’s Santa letter wil be a part of this year’s Christmas Experience to help create even more magical memories. Please make sure that their name is clearly printed on the top and it is has some distinguishing features, such as a sticker, coloured paper etc...
Pay for your event on-line using our online payment facility, which is 100% secure. Additional extras on the day can be paid by cash, or card (not American Express)
If you are bringing a full paying child, you can bring a baby, 14 months and under free of charge. If you want the baby to have a present from Father Christmas, and join in with your family photo, there is a charge of £7.00 per baby. You can add a Baby ticket when you book online. Baby tickets do not include the arts and crafts.
If you are not bringing any other children, a baby, no matter what age, will be charged as a child ticket.